Job Overview

About the BMA

The British Medical Association (BMA) is the trade union and professional body for doctors in the UK.  We represent, support and negotiate on behalf of all UK doctors and medical students. 

Join the BMA at a crucial time for doctors and the NHS and be part of a team working for better pay and conditions for the profession.

About the role

We’re looking for a CRM Business Application Consultant to join our Technology Services team. This is a newly created role within the directorate and the successful candidate will have functional and technical knowledge of Microsoft Dynamics 365 CRM with the ability to map business processes and requirements to the best practices and features of the solutions.

The CRM Business Application Consultant will work with colleagues in the business applications team and collaborate with departments across the organisation, acting as the end users’ agent, delivering solutions to their needs. This will include conducting business analysis and gathering information, supporting the design, configuration and testing of new requirements. They will work closely with the main supplier and will also seek opportunities to improve service and lead on recommendations for change.

The be successful as a CRM Business Application Consultant you’ll have:

• 5 years + experience with Microsoft Dynamics 365 CRM or similar CRM and ERP systems
• Certificate in Microsoft Dynamics 365 CRM or other relevant technologies
• Proven skills in business analytics, project management, communication, problem solving and customer service
• Understanding of dashboards and reporting
• Strong communication and relationship building skills
• Proven ability to work with other teams and to collaborate on projects
• Ability to communicate technical details of solutions to customers
• Strong problem-solving skills with the ability to resolve issues in a timely manner

Why work for us?

We offer a wide range of benefits including:

• 30 days holiday entitlement plus bank holidays and a BMA company day
• Double matching pension contributions up to 12% of salary
• Additional leave entitlement for volunteering or moving house (after completion of probationary period)
• Onsite gym and subsidised café at BMA House
• BMA Law - discounted rates for employees requiring legal services such as will writing/conveyancing
• Multiple flexible benefits and discounts through our employee benefits platform
• Lots of Learning and Development/training opportunities via our internal learning hub
• Season ticket loan (up to £10,000) after completion of probationary period

Anonymous recruitment

The BMA endeavours to be an inclusive employer, ensuring fairness and consistency to select the best candidate for roles. To support our aims, we use specific software to remove all personal identifying information from CVs and applications.  Personal information such as name, date of birth, age and gender are anonymised and will only become visible to hiring managers if you are selected for interview.

Whether the role needs you to work at home, in an office or in a hybrid way, we`ll provide all the support you need.  

If this sounds like the right opportunity for you, please apply through our website. However,  if you require any reasonable adjustments or additional support at any point during the application process, please email recruitment@bma.org.uk.

Diversity & Inclusion Monitoring:

Our ambition is to work together to promote a more inclusive environment, which attracts everybody with the right skills and experience and signals our commitment to celebrate and promote diversity.

BMA is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger.

Please note, we are unable to provide sponsorship under the UK points-based immigration system, as we do not hold a sponsorship licence.