Job Overview

Membership Manager

The British Medical Association (BMA) is the trade union and professional body for doctors in the UK.  We represent, support and negotiate on behalf of all UK doctors and medical students. An exciting opportunity has arisen for a full time Membership Manager to join our membership team on a 12 month FTC.

The Membership Manager will ensure the efficient day to day running of the membership department to meet the standards and requirements of our members. They will line manage a team of 9 (including permanent and temporary staff) coordinating and planning departmental procedures and workload.

The successful candidate will also be responsible for membership functionality and helping with the delivery of the new Microsoft Dynamic CRM system, due to launch in 2023. 

As a Membership Manager you will:

• Line manage and lead the Membership team and oversee the data management on the current CRM system, membership subscriptions and administration
• Coach, mentor and develop team members
• Be responsible for membership functionality and help with the delivery of a new CRM system (Microsoft Dynamics)
• Monitor and prioritise workloads within the team to meet internal/external SLA’s
• Collaborate with other departments as necessary to ensure all their requirements are included in departmental processes
• Be involved and play a role in membership ballots
• Assist and advise on the collection of subscriptions and the weekly and annual membership renewals process
•  Plan and prepare data and implementation of weekly and annual membership renewals
• Conducting audits of membership processes
• Ensure high standards of Customer services are provided to Members from all staff within the department.

About you:

• You’ll have experience of working within a Members Association within a membership team
• You’ll have coached and led a successful team
• Excellent knowledge and experience of using CRM systems
• Knowledge and experience of using Microsoft Dynamics is desirable
• Data driven/comfortable working with and using data in different forms
• Excellent verbal and written communication skills

Why work for us?

As a BMA employee, you`ll receive:

• Generous annual leave provision, plus 1 company day and public holidays
• Double matching pension contributions up to 12% of salary
• Season ticket loan (up to £10,000) after completion of probationary period
• Additional flexible benefits.

Whether the role needs you to work at home, in an office or in a hybrid way, we`ll provide all the support you need.  If this sounds like the right opportunity for you, please apply through our website. For any queries please email recruitment@bma.org.uk

Diversity & Inclusion Monitoring:

Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

BMA is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger.